PROJECT DETAILS
- Research Name Staff of SME Organizations
- Client Customisable
- Category Staff of SME Organizations
Soft-Skills Training for Enhanced Performance (STEP)
A Comprehensive Training Programme for SMEs to provide Soft Skills Training to their Staff
Introduction
In today’s fast-changing business world, staying ahead is no longer optional—it’s essential. The way your team communicates, collaborates, and represents your brand can directly impact your growth. STEP is designed to bridge this gap by empowering your staff with practical, modern soft skills. These are not just “good-to-have” anymore, but they’re actually critical for keeping up with evolving customer expectations and workplace dynamics.
Why STEP?
Because investing in skills is investing in success. With STEP, you equip your team to deliver excellence, build stronger client relationships, and handle workplace challenges with confidence. Don’t let outdated skills hold your business back. Take this growth STEP with us and see the difference skilled employees can make!
Modules Offered
- English Speaking
- Active Listening Skills
- Effective Speaking Skills
- Telephone Skills
- Video-conferencing Skills
- Workplace Etiquette
- Letter/ Email Writing
- WhatsApp Etiquette
- Time Management
- Working in Teams
- Delivering Impactful Presentations
This is a fully customisable programme. You can choose specific modules based on your Staff’s unique needs and requirements.
Some of Our Satisfied Clients:
- Karan Kothari Jewellers
- Bajaj Steel Industries Ltd.
- Arvind Indo Public Schools
- DreamzHub, Amravati
- Kapilansh Dhatu Udyog Pvt. Ltd., Nagpur
- The Wandering Monk (A group that runs several Resorts PAN India)
- Aakar Constructions Group, Nagpur
- LionLenders Finance Pvt. Ltd., Nagpur
- Sharp Control Systems Pvt. Ltd., Nagpur
- Eskay’s Scana Graphics, Nagpur
- Volantis Healthcare Solutions, Nagpur
and many more…
Empower Your Team – Take the STEP Today!
Enquiry Form
What our Participants say about this Course
Chirag Warty,
Chief Strategy Officer, Doshi Group of Companies
I had the pleasure of engaging Shabbir to consult with and train our customer experience team at the Doshi Group and I can say without hesitation that his impact was truly transformational.
From our first interaction, it was clear that Shabbir brings a rare combination of deep CX expertise, strategic insight, and the ability to connect with people across all levels. He didn’t come in with a cookie-cutter approach instead, he invested time to understand the nuances of our business, our team dynamics, and our customer journey.
One of the most memorable sessions was when Shabbir walked our team through the “Moments of Truth” model helping them map real customer touchpoints and rethink how to respond with empathy and speed. His role-plays and case simulations brought theory into practice and made the team more confident and emotionally intelligent in handling client escalations and feedback loops.
More importantly, the cultural shift he catalyzed was evident within weeks. We saw measurable improvements in NPS scores, but more than that, we saw mindset change. Our team began owning customer issues, communicating with clarity, and resolving queries with a renewed sense of pride and purpose.
What sets Shabbir apart is his ability to build trust, inspire growth, and empower teams not just train them. I would highly recommend him to any organization serious about transforming their customer experience and building a people-first culture.
Thank you, Shabbir, for being such a valuable partner in our journey.